Does Your Old Energy Supplier Still Have Your Money? — £250 Million in Unclaimed Credits - Guardian Investigation
Thousands of UK homeowners could still be owed money from previous energy accounts. Discover how to check if your old supplier still holds unclaimed credit — and how local advice can help you get it back.
HOME ENERGY
A new report from The Guardian and Ofgem has revealed that UK households have left over £240 million in unused energy credit trapped in closed accounts.
That means millions of people may have unknowingly left their money behind when switching suppliers or moving home.
Here in Loughborough, Charnwood Borough and across Leicestershire many families change supplier every few years but don’t always update their contact details.
When that happens, refunds never reach the customer — and the funds remain with the energy company.
Even if you believe you’ve already found the best deal, it’s worth checking whether your old provider still owes you money.
💡 Does Your Energy Supplier Still Have Your Money?
You could be one of the 2 million UK households with forgotten credit sitting in a closed account.
1️⃣ Find your previous supplier’s name — from an old statement, email or direct debit record.
2️⃣ Contact their customer-service team and ask: “Could you please check if my closed account had any credit remaining?”
3️⃣ Provide your old address and account number (if possible).
4️⃣ If you’ve moved, confirm your forwarding details to make repayment easy.
🔍 How to Check Whether You’re Owed a Refund
It only takes five minutes to find out — and you might uncover hundreds of pounds.
According to The Guardian (source), many suppliers still hold balances for customers who switched years ago — some worth several hundred pounds.
At CBC Home Utilities, we’re already helping local households uncover hidden savings like these through our Free Home Bill Health Check.
We don’t just look at tariffs — we review the whole picture: energy, broadband, mobile and insurance, spotting opportunities that comparison sites often miss.
☕ Take Back Control of Your Household Costs — and Your Credits Too
Even small forgotten credits can add up — £50 here, £100 there — and in today’s economy, that money matters.
The good news is: it’s simple to check, and help is right here locally.
At CBC Home Utilities, we help households across Charnwood Borough navigate the maze of home utility bills to find the best possible match for their needs
☎️ Call 01509 435 122
✅ book your free Home Bill Health Check today.
✅ Serving The Local CBC - Charnwood Borough Community -including:- Loughborough, Nanpantan, Dishley, Shelthorpe, Quorn, Woodhouse, Woodhouse Eaves, Swithland, Mountsorrel, Rothley, Barrow upon Soar, Cotes, Burton on the Wolds, Walton on the Wolds, Hoton, Wymeswold, Prestwold, Hathern, Normanton on Soar, Cossington, Sileby, Seagrave, Thrussington, Rearsby, Queniborough, East Goscote, Barkby, Barkby Thorpe, Beeby, South Croxton, Ratcliffe on the Wreake, Wanlip, Thurcaston, Cropston, Anstey, Newtown Linford, Ulverscroft, Long Whatton and Hamilton Lea.